Privacy, with care.

01Who we are

Usora is an app for couples to connect through shared memories, love notes, mood check-ins, questions, challenges, and activities. This Privacy Policy applies to the Usora mobile app and this website.

Pohatech operates Usora and is responsible for the handling of personal information described here. For questions about this policy or your information, contact hunglk.dev@gmail.com.

02Information we collect

The information processed depends on the features you use. Some information comes from you, some from your partner, and some from your device or sign-in provider.

Relationship content and mood entries may be personal or sensitive. Only add information you are comfortable sharing, and obtain permission before uploading information about someone else.

03How we use information

• Create and authenticate accounts and maintain your couple space.
• Store, synchronize, and display the content and activities you choose to use.
• Deliver reminders and notifications according to your preferences.
• Provide relationship activity summaries and insights within the app.
• Verify purchases, restore entitlements, and manage access to paid features.
• Answer support requests, prevent misuse, troubleshoot issues, and meet applicable legal obligations.

Where applicable law requires a legal basis, we process information to provide the service you request, with your consent where required, to meet legal obligations, or for legitimate interests such as protecting service security, subject to your rights.

04When information is shared

With your connected partner. Content and activity made available within a shared couple space can be visible to your partner. Connecting an account, sharing content, or using a shared widget can expose that content on another person’s device. Your partner may keep screenshots or other copies outside Usora.

With service providers. Pohatech uses MongoDB for backend database services and its backend API at pohasolutions.com to provide account and app functionality. Firebase services support the hundred-billion project, including Firebase Cloud Messaging for push notifications, Firebase Storage for images, and Firebase Hosting for this policy website. Images are uploaded to and deleted through the backend. Apple Sign-In and Google Sign-In may process authentication information when you choose those sign-in options. Apple processes iOS App Store purchases through StoreKit, and Google processes Android purchases through Google Play Billing.

For legal and security reasons. Information may be disclosed where reasonably necessary to comply with law, respond to valid legal requests, protect rights and safety, or investigate abuse. If the service is transferred or reorganized, information may be transferred with it, subject to applicable protections and notice requirements.

See Google’s Privacy Policy and Apple’s Privacy Policy for the processing they independently control.

05Permissions & your choices

• Photos and camera: used when you choose to add or capture an image. You can manage access in your device settings.
• Notifications: used for reminders and updates if enabled. Turn them off in iOS Settings → Notifications → Usora, or adjust the available reminder settings in the app.
• Local storage: the app stores preferences and cached content on your device; authentication credentials use secure device storage.
• Shared widgets: content you choose for a widget may be visible to anyone who can see your device screen.

You can decline optional permissions or revoke them later. Features that depend on those permissions may stop working. Revoking a permission does not automatically erase information already uploaded.

06Retention & deletion

Account and couple-space information is retained for up to 3 years. Retention may also be affected by your deletion requests, security needs, and applicable legal obligations. Limited records may need to be retained for fraud prevention, disputes, or accounting requirements; those records should not be used for unrelated purposes.

You can delete memories using the controls available in the app. To request deletion of your account and associated personal information, contact hunglk.dev@gmail.com and clearly state that you are requesting permanent deletion. We may need to verify that you own the account before acting.

The app currently offers a Delete Account control in Profile. Its confirmation describes account deactivation and sign-out. Deactivation alone should not be understood as confirmation that all stored information has been permanently erased. Contact support if you need confirmation of permanent deletion.

Uninstalling Usora, signing out, or disconnecting from your partner does not by itself erase server data. Copies retained independently by your partner cannot be removed from their device by Usora. Any records that must be retained, and any applicable deletion limitations, will be explained when your request is handled.

Deleting an account does not automatically cancel an App Store subscription. Manage subscriptions separately in your Apple account settings.

07Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information; restrict or object to certain processing; and withdraw consent where processing relies on it. Withdrawal does not affect processing that was lawful before withdrawal.

Use the available profile and content controls, or contact hunglk.dev@gmail.com to make a request. Include enough information to identify your account, but do not send your password or full payment details. We may verify your identity and respond within the period required by applicable law. You may also contact your local data protection authority.

08Security & international processing

We use reasonable technical and organizational measures intended to protect information, including access controls and secure connections. No storage or transmission method is completely secure, and we cannot promise absolute security. Keep your account credentials and pairing codes private.

Our providers may process information in countries other than your own. Where required, appropriate safeguards must be used for international transfers. Contact us for information about safeguards relevant to your data.

09Children’s privacy

Usora is not directed to children under 13. Do not use Usora if you are below the minimum age required to consent to its data processing in your country. If you believe a child has provided personal information without appropriate authorization, contact us so we can investigate and take appropriate action.

10This website

This policy website does not use analytics scripts, advertising cookies, or sign-in forms. Firebase Hosting may process technical request information, such as IP addresses and browser details, to deliver and secure the website. Links to other services are subject to those services’ privacy policies.

11Updates & contact

We may update this policy as the service or legal requirements change. The effective date at the top identifies the current version. For material changes, we will provide additional notice where required by law.

For privacy questions or requests, contact hunglk.dev@gmail.com.